The Spielerpass: your photos, your time, your stamp card

The Spielerpass (our player pass) is your souvenir of every room you play with us: your group photo and your time, right there on your phone. And it’s your stamp card. Every room you play gets you a badge, and there’s something in it for you from the very first one.

No account, no password, no email address, no app store. You scan a QR code after the game and the pass is there. We don’t know who you are, and we don’t want to know.

What it does for you, and where the limits are

So you can decide for yourself whether you want one, here are the two sides next to each other. The second box isn’t the small print. We mean every word of it.

How to get it

1. Scan the QR code after the game

   The team member at the counter shows you a QR code on their phone. Just point your phone camera at it and tap the banner that pops up. You don’t need a QR code app. The normal camera does the job on any reasonably recent phone.

   The screen the team member holds up says “Spieler scannen” (scan players), and below that “Alle Spieler richten ihre Phone-Kamera auf diesen QR” (everybody point your phone camera at this QR).

2. The pass sets itself up

   The page Escape Universe Spielerpass opens. You don’t have to type anything in or confirm anything. Your badge for the room you’ve just played is in there within seconds, as soon as the team member taps “Stempel vergeben” (award stamp).

   You see your collection, split into “Analoge Räume” (the classic rooms) and “VR Räume” (the VR rooms), with your own QR code right at the top.

3. Put it on your home screen

   After that the pass looks like an app and starts with one tap, but nothing is installed. It’s only a shortcut: no download, no app store, no storage space.

   On an iPhone, use the share menu and scroll down to Add to Home Screen; on Android, the browser menu and Add to home screen. On many Android phones the pass will prompt you itself, and then one tap is enough.

   You can find this again at any time inside the pass: tap ⋯ at the top right, then Auf den Startbildschirm legen (add to home screen).

   On an iPhone this matters even more: Safari clears out what an ordinary website has stored if you haven’t opened it for seven days. Once it’s on your home screen, your pass stays put.

4. Make one backup

   This is the most important step, and it takes half a minute. Tap ⋯ at the top right of the pass, then Backup per E-Mail an mich selbst (email the backup to yourself). That sends you your own pass key, and we never get to see the email. There’s also Backup-QR zeigen (show backup QR), which you can photograph with a second device.

   Without this backup the pass is lost if your phone breaks or goes missing. With a backup you’ll have it back on any new device in a minute.

   The pass will remind you itself, with a card “Pass-Backup” and a button “Jetzt sichern” (back it up now).

How to redeem a reward

On your next visit, open the pass and show your QR code at the counter, right at the top under Zeige diesen QR an der Theke (show this QR at the counter). The team member scans it, sees what you’ve collected and takes the redemption off your balance. You don’t have to work anything out or hand anything over.

Your pass is a credit account. Each level you reach adds a one-off bonus to your balance. You decide when to take it: straight away, on your next visit or in a year’s time. Whatever you redeem is used up. Everything else just sits there and waits.

An example: you’ve played four rooms and redeemed nothing so far. That means two drinks and 20 per cent are sitting in your balance (5 + 5 + 10). You can take the 20 per cent in one go, take only part of it, or save the lot. The drink and the discount are separate. You don’t have to choose between them.

What you get

We count different rooms, not visits.

Levels 1 to 6 add up to 3 drinks and 45 per cent over time. It doesn’t stop there: from the seventh room onwards, every extra room adds a drink and 15 per cent to your balance. You can save that up or redeem it straight away, but never more than 100 per cent at once. And they have to be rooms you’ve actually played with us.

Played with us before the pass existed?

Just say so at the counter. We’ll add your earlier rooms so your collection is right and you keep building towards the trophies. For your balance there’s a one-off maximum of one drink and 5 per cent: the drink from the first room we add, the 5 per cent from the second. From the next room you play with us, everything works as usual.

The reason it isn’t more: we can’t look up who was here in the past, and we don’t want to question anyone about it. This way everyone who has been with us gets something straight away, without us turning it into a matter of proof.

On top of that there are three trophies we hand over in person. The Master of a location, once you’ve played all the classic rooms there plus at least one VR escape room. The VR Pioneer for all the VR escape rooms. And the Universe Champion for every room at every location. Master and VR Pioneer come with drinks for the whole group, a free ticket and congratulations from the people who built the rooms. The Universe Champion gets you an Escape jacket, a jumper or a shirt, whichever you prefer.

The thing about the photos

If you want, the team member will attach a group photo or a short video to your badge. It’s voluntary, and they ask you first.

• The photos and videos are encrypted before we store them. They sit on our server, and nobody can look at them without the key from your pass. Not even our hosting provider.
• After 30 days they are deleted automatically. If you want to keep one, tap it in the pass and then tap ⬇ Speichern (save), and it’s saved to your gallery.
• We do not use any photo for advertising unless you’ve expressly agreed. And one person in the group nodding isn’t enough: either the team member gets the whole group to agree there and then, or each person agrees in their own pass. You can take it back at any time.
• If you want a photo or video gone right away instead of in 30 days, just tell us and we’ll delete it.

If something goes wrong

New phone

If you still have the old one, the direct route is easiest: on the old pass, tap ⋯ and then Pass auf neues Gerät übertragen (transfer pass to a new device), and on the new one Pass von altem Gerät empfangen (receive pass from an old device). If you only have your backup, tap Aus Backup wiederherstellen (restore from backup) on the new pass and enter the key from your email.

Pass gone, no backup

Talk to us. We can’t restore the old pass. It’s deliberately built to be too anonymous for that. If you roughly know what you’ve played, we’ll put it on a new pass for you.

The QR code won’t scan

Hold the phone a little further away and watch out for reflections on the team member’s screen. If it really won’t work, there’s a field below the scanner in the pass where you can type the code in by hand.

I want to get rid of the pass

Under ⋯ there’s Pass auf diesem Gerät löschen (delete pass on this device). After that it’s gone. You don’t have to check with us, because there’s nothing we need to delete. The only things on the server are the encrypted photos and videos, and those expire on their own after 30 days.

The rules of the Spielerpass

The Spielerpass is a voluntary bonus programme at our locations in Leipzig, Hannover and Nienburg. There is no legal entitlement to the bonuses, and drinks are subject to availability. We can adjust the levels and benefits in future, or end the programme. Whatever you have collected by then and have not yet redeemed stays valid.

Bonuses apply per person with a pass, and only in person at one of our locations. You redeem them using the pass on your phone. We will tell you at the counter whether a bonus can be combined with other offers. If you give us false information or misuse the pass, we can withdraw bonuses.

Another question? Just ask us when you’re here, or write to info@escapeuniverse.de.